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CASE STUDY

Intramed Plus Streamlines Patient and Staff Onboarding with Citus Health

As South Carolina’s fastest growing, privately-owned home infusion provider, Intramed Plus realized they needed to transform their many manual processes into digital workflows to better support their mission of delivering the highest-quality care.

Innovative home infusion providers are investing in their technology infrastructure and eliminating archaic and inefficient processes, including phone-based patient support/engagement, paper-based referral systems, and manual efforts to monitor and report on patient outcomes, which is why Intramed Plus sought the help of Citus Health to upgrade their patient experience with HIPAA-compliant digital patient engagement and workflow solutions.

Today, Intramed Plus uses Citus Health’s HIPAA-compliant messaging tools, digital forms and eSignatures to streamline patient communications and optimize admissions processes. Using Citus Messenger, Intramed Plus creates discussion groups for each patient that allow nurses and staff members to securely communicate, track and document critical information, notes, forms and more in real‑time.

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